Microsoft Corp. has issued a recall for the ac power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015. This is a worldwide voluntary recall, and owners will be able to get a free replacement by following the instructions on the Microsoft web site.
This recall does not apply to: Power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book; Power supplies with dc power cord for all devices; or power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3.
Microsoft will provide one ac power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord. If you have more than one Surface Pro device, you’ll need to submit a replacement order for each one.
As a result of damage caused by ac power cords being wound too tightly, twisted or pinched over an extended period of time, an undefined “very small proportion†of Surface Pro customers have reported issues with their ac power cord that result in the cords overheating, resulting in a possible fire hazard.
